diff --git a/src/PowderCoating.Web/Controllers/KioskController.cs b/src/PowderCoating.Web/Controllers/KioskController.cs
index 5ceb1cb..0f18df7 100644
--- a/src/PowderCoating.Web/Controllers/KioskController.cs
+++ b/src/PowderCoating.Web/Controllers/KioskController.cs
@@ -158,17 +158,34 @@ public class KioskController : Controller
         return Json(new { success = true });
     }
 
+    /// <summary>
+    /// Cancels a pending kiosk SMS consent request, freeing the kiosk to return to the Welcome
+    /// screen. Called by staff if they pushed consent accidentally or the customer isn't coming.
+    /// </summary>
+    [HttpPost, ValidateAntiForgeryToken]
+    public IActionResult CancelSmsConsent()
+    {
+        var companyId = HttpContext.User.FindFirst("CompanyId")?.Value;
+        if (int.TryParse(companyId, out var cid))
+            _cache.Remove(SmsConsentCacheKey(cid));
+        return Json(new { success = true });
+    }
+
     /// <summary>
     /// Displays the full-screen SMS consent form on the kiosk tablet (anonymous, kiosk layout).
     /// Loads the customer by ID with ignoreQueryFilters because the kiosk has no tenant context.
     /// </summary>
     [AllowAnonymous]
-    public async Task<IActionResult> SmsConsent(int customerId)
+    public async Task<IActionResult> SmsConsent(int id)
     {
         var cookie = ReadKioskCookie();
         if (cookie == null) return Forbid();
 
-        var customer = await _unitOfWork.Customers.GetByIdAsync(customerId, ignoreQueryFilters: true);
+        // Clear the pending entry immediately — the kiosk is now showing the form,
+        // so Welcome must not redirect again if the customer cancels or navigates back.
+        _cache.Remove(SmsConsentCacheKey(cookie.Value.companyId));
+
+        var customer = await _unitOfWork.Customers.GetByIdAsync(id, ignoreQueryFilters: true);
         if (customer == null) return NotFound();
 
         var company = await _unitOfWork.Companies.GetByIdAsync(cookie.Value.companyId, ignoreQueryFilters: true);
@@ -179,25 +196,23 @@ public class KioskController : Controller
             ? $"{customer.ContactFirstName} {customer.ContactLastName}".Trim()
             : customer.CompanyName ?? "Customer";
 
-        return View(customerId);
+        return View(id);
     }
 
     /// <summary>
-    /// Records the customer's SMS consent from the kiosk tablet and clears the pending cache entry.
+    /// Records the customer's SMS consent from the kiosk tablet.
     /// Sets NotifyBySms, SmsConsentedAt, SmsConsentMethod = "KioskInPerson" on the customer record.
+    /// Cache is already cleared by the GET; this handles the agree/decline outcome.
     /// </summary>
     [AllowAnonymous, HttpPost]
-    public async Task<IActionResult> SmsConsent(int customerId, bool agreed)
+    public async Task<IActionResult> SmsConsent(int id, bool agreed)
     {
         var cookie = ReadKioskCookie();
         if (cookie == null) return Forbid();
 
-        // Always clear the pending consent so the kiosk stops showing the form
-        _cache.Remove(SmsConsentCacheKey(cookie.Value.companyId));
-
         if (agreed)
         {
-            var customer = await _unitOfWork.Customers.GetByIdAsync(customerId, ignoreQueryFilters: true);
+            var customer = await _unitOfWork.Customers.GetByIdAsync(id, ignoreQueryFilters: true);
             if (customer != null)
             {
                 customer.NotifyBySms      = true;
@@ -206,15 +221,15 @@ public class KioskController : Controller
                 customer.SmsOptedOutAt    = null;
                 await _unitOfWork.Customers.UpdateAsync(customer);
                 await _unitOfWork.CompleteAsync();
-                _logger.LogInformation("SMS consent recorded via kiosk for customer {CustomerId}", customerId);
+                _logger.LogInformation("SMS consent recorded via kiosk for customer {CustomerId}", id);
 
                 await _inApp.CreateAsync(
                     customer.CompanyId,
                     "SMS Consent Recorded",
                     $"{customer.ContactFirstName} {customer.ContactLastName} agreed to SMS notifications on the kiosk.",
                     "KioskConsent",
-                    link: $"/Customers/Details/{customerId}",
-                    customerId: customerId);
+                    link: $"/Customers/Details/{id}",
+                    customerId: id);
             }
         }
 
diff --git a/src/PowderCoating.Web/Views/Customers/Details.cshtml b/src/PowderCoating.Web/Views/Customers/Details.cshtml
index cf2bfec..53fc64e 100644
--- a/src/PowderCoating.Web/Views/Customers/Details.cshtml
+++ b/src/PowderCoating.Web/Views/Customers/Details.cshtml
@@ -185,13 +185,20 @@
                                         <span class="badge bg-secondary bg-opacity-10 text-secondary border border-secondary border-opacity-25">
                                             <i class="bi bi-chat-slash me-1"></i>SMS off
                                         </span>
-                                        <button type="button"
+                                        <button type="button" id="btnGetSmsConsent"
                                                 class="badge bg-primary bg-opacity-10 text-primary border border-primary border-opacity-25 border-0"
                                                 style="cursor:pointer;"
                                                 title="Send SMS consent form to the front-desk kiosk tablet"
                                                 onclick="pushSmsConsent(@Model.Id)">
                                             <i class="bi bi-chat-dots me-1"></i>Get SMS Consent
                                         </button>
+                                        <button type="button" id="btnCancelSmsConsent"
+                                                class="badge bg-warning bg-opacity-10 text-warning border border-warning border-opacity-25 border-0 d-none"
+                                                style="cursor:pointer;"
+                                                title="Cancel the pending kiosk consent request"
+                                                onclick="cancelSmsConsent()">
+                                            <i class="bi bi-x-circle me-1"></i>Cancel Consent
+                                        </button>
                                     }
                                 </div>
                             </div>
diff --git a/src/PowderCoating.Web/wwwroot/js/customer-details.js b/src/PowderCoating.Web/wwwroot/js/customer-details.js
index 53f71f9..fb081b3 100644
--- a/src/PowderCoating.Web/wwwroot/js/customer-details.js
+++ b/src/PowderCoating.Web/wwwroot/js/customer-details.js
@@ -10,6 +10,8 @@ async function pushSmsConsent(customerId) {
         const data = await res.json();
         if (data.success) {
             toastr.success('Consent form sent to the kiosk tablet — hand it to the customer.', 'Sent to Kiosk');
+            document.getElementById('btnGetSmsConsent')?.classList.add('d-none');
+            document.getElementById('btnCancelSmsConsent')?.classList.remove('d-none');
         } else {
             toastr.warning(data.message || 'Could not send consent to kiosk.');
         }
@@ -17,3 +19,21 @@ async function pushSmsConsent(customerId) {
         toastr.error('An error occurred. Please try again.');
     }
 }
+
+async function cancelSmsConsent() {
+    const tok = document.querySelector('input[name="__RequestVerificationToken"]')?.value ?? '';
+    try {
+        const res  = await fetch('/Kiosk/CancelSmsConsent', {
+            method:  'POST',
+            headers: { 'RequestVerificationToken': tok }
+        });
+        const data = await res.json();
+        if (data.success) {
+            toastr.info('Consent request cancelled — kiosk is free.');
+            document.getElementById('btnCancelSmsConsent')?.classList.add('d-none');
+            document.getElementById('btnGetSmsConsent')?.classList.remove('d-none');
+        }
+    } catch {
+        toastr.error('An error occurred. Please try again.');
+    }
+}