Add SMS START/re-subscribe handling to Twilio webhook

Customers who replied STOP by mistake can now reply START, YES, or
UNSTOP to automatically re-enable their SMS opt-in — no staff action
needed. Adds SmsInboundStart notification type, HandleStartAsync in
WebhooksController, and updates AI knowledge base and help docs.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
2026-05-02 20:09:49 -04:00
parent 8148908a66
commit 3ff6a96bc8
4 changed files with 54 additions and 4 deletions
@@ -416,7 +416,9 @@
<div>
Every outbound SMS automatically includes opt-out instructions ("Reply STOP to opt out"). If a
customer replies STOP, they are immediately opted out and will receive no further messages.
You can re-enable them on their customer record if they later ask to be re-subscribed.
If they change their mind, they can reply <strong>START</strong>, <strong>YES</strong>, or <strong>UNSTOP</strong>
to re-subscribe automatically — no action needed from your staff. You can also manually re-enable
SMS on their customer record.
</div>
</div>
</section>