Add SMS START/re-subscribe handling to Twilio webhook
Customers who replied STOP by mistake can now reply START, YES, or UNSTOP to automatically re-enable their SMS opt-in — no staff action needed. Adds SmsInboundStart notification type, HandleStartAsync in WebhooksController, and updates AI knowledge base and help docs. Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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@@ -416,7 +416,9 @@
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<div>
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Every outbound SMS automatically includes opt-out instructions ("Reply STOP to opt out"). If a
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customer replies STOP, they are immediately opted out and will receive no further messages.
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You can re-enable them on their customer record if they later ask to be re-subscribed.
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If they change their mind, they can reply <strong>START</strong>, <strong>YES</strong>, or <strong>UNSTOP</strong>
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to re-subscribe automatically — no action needed from your staff. You can also manually re-enable
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SMS on their customer record.
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</div>
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</div>
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</section>
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