diff --git a/src/PowderCoating.Infrastructure/Services/NotificationService.cs b/src/PowderCoating.Infrastructure/Services/NotificationService.cs
index 3c09bc7..747a32e 100644
--- a/src/PowderCoating.Infrastructure/Services/NotificationService.cs
+++ b/src/PowderCoating.Infrastructure/Services/NotificationService.cs
@@ -94,7 +94,7 @@ public class NotificationService : INotificationService
                     quote.CompanyId, NotificationType.QuoteSent, values,
                     $"Your Quote {quote.QuoteNumber} from {companyName}");
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, token: null, company, baseUrl);
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, token: null, company, baseUrl, replyToEmail);
                 var plainText = StripHtml(fullHtml);
 
                 var (success, error) = await _emailService.SendEmailAsync(
@@ -137,7 +137,7 @@ public class NotificationService : INotificationService
                     quote.CompanyId, NotificationType.QuoteSent, values,
                     $"Your Quote {quote.QuoteNumber} from {companyName}");
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, baseUrl);
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, baseUrl, replyToEmail);
                 var plainText = StripHtml(fullHtml);
 
                 var (success, error, recipientsLog) = await SendToEmailListAsync(
@@ -300,7 +300,7 @@ public class NotificationService : INotificationService
                     quote.CompanyId, NotificationType.QuoteApproved, values,
                     $"Quote {quote.QuoteNumber} Approved — {companyName}");
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync());
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync(), replyToEmail);
                 var plainText = StripHtml(fullHtml);
 
                 var (success, error, recipientsLog) = await SendToEmailListAsync(
@@ -383,7 +383,7 @@ public class NotificationService : INotificationService
                 var (subject, htmlBody) = await GetRenderedEmailAsync(
                     job.CompanyId, notifType, values, defaultSubject);
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync());
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync(), replyToEmail);
                 var plainText = StripHtml(fullHtml);
 
                 var (success, error, recipientsLog) = await SendToEmailListAsync(
@@ -451,7 +451,7 @@ public class NotificationService : INotificationService
                     job.CompanyId, NotificationType.JobCompleted, values,
                     $"Job {job.JobNumber} Complete — {companyName}");
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync());
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync(), replyToEmail);
                 var plainText = StripHtml(fullHtml);
 
                 var (success, error, recipientsLog) = await SendToEmailListAsync(
@@ -674,7 +674,7 @@ public class NotificationService : INotificationService
                         """;
                 }
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync());
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync(), replyToEmail);
                 var plainText = !string.IsNullOrEmpty(paymentUrl)
                     ? StripHtml(htmlBody) + $"\r\n\r\nPay online: {paymentUrl}"
                     : StripHtml(fullHtml);
@@ -793,7 +793,7 @@ public class NotificationService : INotificationService
                     invoice.CompanyId, NotificationType.PaymentReceived, values,
                     $"Payment Received — Invoice {invoice.InvoiceNumber}");
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync());
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync(), replyToEmail);
                 var plainText = StripHtml(fullHtml);
 
                 var (success, error, recipientsLog) = await SendToEmailListAsync(
@@ -867,7 +867,7 @@ public class NotificationService : INotificationService
                     invoice.CompanyId, NotificationType.PaymentReminder, values,
                     $"Payment Reminder — Invoice {invoice.InvoiceNumber} ({daysOverdue} days overdue)");
 
-                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync());
+                var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, customer.UnsubscribeToken, company, await GetBaseUrlAsync(), replyToEmail);
                 var plainText = StripHtml(fullHtml);
 
                 var (success, error, recipientsLog) = await SendToEmailListAsync(
@@ -971,7 +971,7 @@ public class NotificationService : INotificationService
             var (subject, htmlBody) = await GetRenderedEmailAsync(
                 quote.CompanyId, notificationType, values, defaultSubject);
 
-            var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, token: null, company, await GetBaseUrlAsync());
+            var fullHtml = AppendUnsubscribeFooterHtml(htmlBody, token: null, company, await GetBaseUrlAsync(), replyToEmail);
             var plainText = StripHtml(fullHtml);
 
             var (success, error) = await _emailService.SendEmailAsync(
@@ -1218,7 +1218,7 @@ public class NotificationService : INotificationService
                         var (custSubject, custHtml) = await GetRenderedEmailAsync(
                             appointment.CompanyId, NotificationType.AppointmentReminder, customerValues, defaultSubject);
 
-                        var custFullHtml  = AppendUnsubscribeFooterHtml(custHtml, customer.UnsubscribeToken, company, baseUrl);
+                        var custFullHtml  = AppendUnsubscribeFooterHtml(custHtml, customer.UnsubscribeToken, company, baseUrl, replyToEmail);
                         var custPlainText = StripHtml(custFullHtml);
 
                         var (custOk, custErr, custLog) = await SendToEmailListAsync(
@@ -1388,17 +1388,25 @@ public class NotificationService : INotificationService
     /// <summary>
     /// Appends CAN-SPAM required footer as HTML.
     /// </summary>
-    private static string AppendUnsubscribeFooterHtml(string htmlBody, string? token, Company? company = null, string? baseUrl = null)
+    private static string AppendUnsubscribeFooterHtml(string htmlBody, string? token, Company? company = null, string? baseUrl = null, string? replyToEmail = null)
     {
         var hasUnsubscribeUrl = !string.IsNullOrEmpty(token) && !string.IsNullOrEmpty(baseUrl);
-        var hasAddress = company != null && !string.IsNullOrWhiteSpace(company.Address);
+        var hasAddress        = company != null && !string.IsNullOrWhiteSpace(company.Address);
+        var hasReplyTo        = !string.IsNullOrWhiteSpace(replyToEmail);
 
-        if (!hasUnsubscribeUrl && !hasAddress)
+        if (!hasUnsubscribeUrl && !hasAddress && !hasReplyTo)
             return htmlBody;
 
         var footer = "<hr style=\"border: none; border-top: 1px solid #eee; margin: 24px 0;\">" +
                      "<p style=\"font-size: 0.8em; color: #888; margin: 0;\">";
 
+        if (hasReplyTo)
+        {
+            var encodedEmail = WebUtility.HtmlEncode(replyToEmail!);
+            footer += $"Questions? Reply to this email or contact us at <a href=\"mailto:{encodedEmail}\" style=\"color: #888;\">{encodedEmail}</a>";
+            if (hasAddress || hasUnsubscribeUrl) footer += "<br>";
+        }
+
         if (hasAddress)
         {
             var addressLine = BuildAddressLine(company!);
diff --git a/src/PowderCoating.Web/Controllers/QuotesController.cs b/src/PowderCoating.Web/Controllers/QuotesController.cs
index 7929231..ff3cd3d 100644
--- a/src/PowderCoating.Web/Controllers/QuotesController.cs
+++ b/src/PowderCoating.Web/Controllers/QuotesController.cs
@@ -1957,12 +1957,10 @@ public class QuotesController : Controller
             if (dto.SmsConsent)
                 await _notificationService.NotifySmsConsentGrantedAsync(customer);
 
-            // Get "Converted" status (cached)
-            var companyId = _tenantContext.GetCurrentCompanyId() ?? 0;
-            var statuses = await _lookupCache.GetQuoteStatusLookupsAsync(companyId);
-            var convertedStatus = statuses.FirstOrDefault(s => s.StatusCode == AppConstants.StatusCodes.Quote.Converted);
-
-            // Update quote to link to new customer
+            // Update quote to link to new customer.
+            // Do NOT set "Converted" status here — that status is reserved for when a job is
+            // actually created via CreateJobFromQuote. Keeping the quote at "Approved" lets the
+            // user immediately click "Create Job from Quote" on the next screen.
             quote.CustomerId = customer.Id;
 
             // Clear prospect fields
@@ -1977,14 +1975,11 @@ public class QuotesController : Controller
             quote.ProspectSmsConsent = false;
             quote.ProspectSmsConsentedAt = null;
 
-            // Update status to converted
-            quote.QuoteStatusId = convertedStatus?.Id ?? quote.QuoteStatusId;
-
             await _unitOfWork.Quotes.UpdateAsync(quote);
             await _unitOfWork.CompleteAsync();
 
-            this.ToastSuccess($"Prospect/Walk-In successfully converted to customer! Quote {quote.QuoteNumber} has been updated.");
-            return RedirectToAction("Details", "Customers", new { id = customer.Id });
+            this.ToastSuccess($"Customer record created! You can now create a job from quote {quote.QuoteNumber}.");
+            return RedirectToAction(nameof(Details), new { id = dto.QuoteId });
         }
         catch (Exception ex)
         {